VEXISX
Email Support
Send us your query with case details or screenshots. We respond during business hours.
support@vexisx.in
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Customer Care
Expert support for legal professionals
Our dedicated customer care team helps advocates and law firms get the most from VEXISX — from onboarding and billing to technical assistance and account recovery.
Mon–Sat Support
India Timezone
Confidential Handling
Email
support@vexisx.in
Phone
+91 9138432089
VEXISX Care
Trusted support for the AI coworker built for Indian advocates.
< 24h
Typical response
Get in touch
Reach our customer care team
Whether you need help with your account, billing, or product guidance — we're here for you.
Phone Support
Speak directly with our support specialists for urgent account or access issues.
+91 9138432089
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What we help with
Comprehensive customer care services
01
Account & Access
Login issues, password recovery, multi-device access, and firm-wide seat management.
02
Billing & Subscriptions
Plan upgrades, invoice queries, payment failures, and enterprise licensing support.
03
Product Guidance
Onboarding, research and drafting workflows, evidence and timeline tools, privacy settings, and best practices for confidential use.
04
Technical Assistance
Sign-in and account access, browser issues, performance, and error troubleshooting.
05
Compliance Queries
Guidance on BCI Rule 17, DPDP Act alignment, and data handling within VEXISX.
06
Enterprise Support
Dedicated assistance for chambers, law firms, and institutional deployments.
Support hours
When we're available
All times are in Indian Standard Time (IST, UTC+5:30).
- Monday – Friday9:00 AM – 7:00 PM
- Saturday10:00 AM – 4:00 PM
- Sunday & HolidaysEmail only
- Emergency (Enterprise)24/7 priority line
FAQ
Frequently asked questions
Email queries are typically answered within one business day. Phone support is available during listed hours for immediate assistance with urgent issues.
Yes. Our team follows the same confidentiality standards as the VEXISX platform. Avoid sharing privileged client details in support tickets unless absolutely necessary — describe the problem with made-up names where possible.
Absolutely. Submit a support request below with your preferred time slot, or email us at support@vexisx.in with "Callback Request" in the subject line.
Enterprise customers can request virtual or on-site onboarding sessions. Contact us at +91 9138432089 or via email to discuss your firm's requirements.