What you pay for, and when we refund.

01What You Pay For

Each paid plan is a subscription, paid in Indian rupees every 30 days, for a set number of sessions valid for that 30-day period. Listed prices include GST at the applicable rate (currently 18%); the amount shown is the amount you pay. Each period starts as soon as its payment is confirmed. Sessions measure the plan’s allowance for AI work: every AI task (drafts, a new case’s set-up, summaries, timelines, evidence, chat and AI edits) uses part of it, and a session is counted once its full share has been used, so shorter tasks use only a fraction of one. Current plans and prices are listed on vexisx.in and are shown again before you pay. Payments are processed by Razorpay; VEXISX never receives or stores your card or UPI details.

• Unused sessions expire at the end of their 30-day period and do not carry over into the next one.
• Any other purchase adds sessions with their own validity; sessions you already have keep their dates, and the ones expiring first are used first.
• Top-ups: while you have an active paid plan, you can buy 1 to 1,000 extra sessions at a time, at the price shown before you pay (currently ₹40 a session plus GST at the applicable rate). Top-up sessions are valid until your current plan period ends.
• An AI task that fails, or delivers nothing, does not use any of your allowance.

02Automatic Renewal

When you buy a plan, you authorise Razorpay to charge the plan’s then-current listed price to your chosen payment method (card or UPI AutoPay) every 30 days until you cancel. The checkout shows the renewal amount before you agree, and you are notified before each renewal charge. Your card or UPI details are held by Razorpay and your bank, never by VEXISX.

• If a promo code discounted your first period, later periods are charged at the full listed price.
• If a renewal charge fails, Razorpay may retry it. If it cannot be collected, your plan ends at the end of the period already paid for, and you can buy a plan again at any time.
• If we change a plan’s price, we will tell you before the new price applies to your renewals; you can cancel before then.

03Refunds

Because a plan's sessions are available to use as soon as payment is confirmed, payments are non-refundable once the plan period has started. This includes sessions left unused when they expire, and applies to top-ups in the same way. The exceptions are set out in section 4, and nothing in this policy limits any right you have under applicable law.

04When We Refund

We will refund the full amount paid, including GST, if:

• you were charged more than once for the same purchase (we refund the duplicate charges); or
• your payment was taken but the plan was not activated on your account, and we cannot activate it within 2 working days of you telling us.

Approved refunds are made to the original payment method through Razorpay. They are usually issued within 5–7 working days of approval; the time for the money to reach your account then depends on your bank or card issuer.

05Failed Payments

If a payment fails but money leaves your account, no plan is bought and the amount is normally reversed automatically by Razorpay or your bank within 5–7 working days. If it has not been reversed after that, contact us with the details below and we will help.

06How to Request a Refund

Email support@vexisx.in within 30 days of the payment, from the email address of your VEXISX account, with:

• the Razorpay payment ID (it starts with pay_ and is in your payment confirmation and in your account's payment history); and
• a short description of the problem.

We aim to reply within 2 working days.

07Cancellation

You can cancel automatic renewal at any time: in the app (Settings → Plan → Cancel automatic renewal) or in your account on vexisx.in. No further charges are made after you cancel; your plan and its sessions stay available until the end of the period you have already paid for, which is not refunded except as described in section 4. You can also delete your account yourself (in the app: Settings → Security → Delete my account; or in your account on vexisx.in), which also stops renewal.

08Custom Agreements

All plans bought on vexisx.in or in the app, including Pro Max, follow this policy. Where a customer has a separate written agreement with us (for example, invoiced billing or a custom number of sessions), the payment, refund and cancellation terms in that agreement apply instead.

09Contact

Email: support@vexisx.in
Phone: +91 91384 32089
Address: Rohtak Chowk, Puran Nagar, Charkhi Dadri, Haryana 127306